Why Pre-book?
Booking your appointment online via our appointment booker is the best way to guarantee your spot. You can do this right before you come in. We appreciate even just an hour of notice! Prebooking will also save you time when you come in so that you can get right to the pampering. If you call to find out how busy we are, please note that the crowd can change quickly. You are still welcome to drop by, but if we get busy, we cannot guarantee a spot over the phone.
Cancellations/Rescheduling
Once you have booked your appointment, your booking fee is NON-REFUNDABLE. We will, however allow you to RESCHEDULE. To reschedule, please email us at info@pamperplay.com.
Partially unused time is also non-refundable. We allow a 30 minute grace period for arrival and the clock will start ticking for your appointment time at the time of arrival. (i.e. If you book a two-hour appointment and your appointment is at 2:00 and you arrive late at 2:10, your appointment will be from 2:10 to 4:10.) We cannot stay open late to accommodate your appointment should you arrive late at the end of the day. IMPORTANT: All hours must be used in a single day. We cannot carry over unused hours to a future event.
